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  • On Jun 6, 2022
    Jiten from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to buy a ticket for Disneyland but it cannot process. My credit card company says there are no limitations on my card.

    Hello, Jiten,

    Oh, bother! I’m afraid Experiment 626 (A.K.A. Stitch) may be causing more mayhem. I hope this is something that can be resolved as smoothly as possible for you soon.

    If the credit card company says everything is clear, perhaps there is something amiss on the ticket purchase site. For example, I often find that I’ve inadvertently input something wrong like the card security code or a part of the billing address for the credit card. The ZIP code, in particular, needs to match the address found on credit statements. If everything is in ship shape, you might try some typical technical tricks such as rebooting the device and/or logging out and logging back in. It may also be worth trying the theme park ticket purchase online and on the Disneyland mobile app.

    Tony’s Tip: If all else fails, one last trick that I would suggest is to purchase a Disney Gift Card. A Disney Gift Card eGift purchased from shopDisney can be sent to your email inbox very quickly and then immediately used to make purchases on the Disneyland Resort website or in the Disneyland mobile app. If there is anything remaining on the gift card, an eGift purchased from shopDisney can even be added to your phone’s mobile wallet to be used for contactless payments during your visit to the Disneyland Resort.

    I hope that helps get you one step closer to a visit to The Happiest Place on Earth, Jiten. Have a magical time!

    ~Tony
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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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