Sleeping Beauty Castle; quarter view; day; bridge; flowers
  • On Mar 12, 2024
    Roberta from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’ve been trying to buy annual passes and has been kicking me out

    Hello there, Roberta! 

    Welcome, and thanks so much for bringing your question to planDisney. I’m glad to hear you want to purchase Magic Key passes to enjoy a year filled with many pixie-dusted Disneyland Resort theme park visits!

    I’m sorry you’re having difficulty completing your Magic Key purchase, Roberta. I’m not sure which step of the transaction is problematic, but here are a few general troubleshooting tips that may help. I recommend checking that your internet connection is strong and updating your web browser to the most recent version available. If you are currently using Internet Explorer, it’s best to use another web browser so all the web pages on disneyland.com can function properly. I also recommend rebooting the device you’re using before starting the process again. If possible, you may want to try purchasing your passes using a different device.

    The good news is that as of this moment, all but one of the Magic Key pass types are still available for purchase! I was able to navigate to the Magic Key page, scroll down to the blue button that reads “Purchase Magic Key Passes,” and select the Inspire Key, Believe Key, or Enchant Key (the Imagine Key is currently available for renewal only) to add to my cart. However, if you continue to experience issues, you can call the Disneyland Resort's website support line at (714) 520-6222 to receive live assistance from a Cast Member.

    I hope this helps solve your problem, Roberta, and that you’ll soon be a Magic Key holder! Please feel free to write back with any other questions you may have, and please follow @DisneylandMagicKey on Facebook and Instagram for the latest news about all the Magic Key discounts and benefits.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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