resort polynesian castle monorail
  • On Jan 6, 2024
    Lisa from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to book our resort and tickets and it keeps not being in my cart. I have tried to multiple times. Other hotels say they are available on the same dates but when I choose them as well they don't work also.

    Hi, there!

     Welcome to planDisney, Lisa. I'm so glad you stopped by! It's sounds like you're starting to plan your Walt Disney World Resort vacation, and you're having a few hiccups. Let's see if we can get this sorted out!

     Have you created a My Disney Experience account on the Walt Disney World Resort website? Usually, if you're logged in to your account, anything you've added to your online cart saves for you to return to. My other suggestion is to be sure you're using Google Chrome as your browser. I've found that I have the best luck using the Walt Disney World Resort website on Chrome than other internet browsers. If that's not working either, not to fret! I recommend you call the Disney Resort Hotel Reservations line. A friendly Cast Member there can assist you in booking your Disney vacation over the phone! We once had to book a Disney vacation for our extended family of 14, and we just found it much easier to take care of over the phone rather than online. 

     Once you have that magical vacation booked, be ready to use My Disney Experience to create and manage your plans. You'll be able to make your dining reservations and book experiences from the Enchanting Extras Collection up to 60-days prior to your arrival day, so make sure you have that booking date on your calendar!

     I hope this was helpful, Lisa. Please let us know if you have any other questions about your visit to the Walt Disney World Resort! We'd love to help you plan a magical stay.

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

Related Video

  • thumbnail image for Tips For Selecting Your Next Disney Resort | planDisney Podcast - Episode 5

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.