large family coming out of Cinderella Castle
  • On Aug 26, 2019
    Ricky from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I am trying to book reservations for my family. I want each smaller family unit to be able to manage their own reservations. I can't seem to add their "other family" (i.e. kids and spouses) even after I they are joined to my acct

    Welcome to the Disney Parks Moms Panel, Ricky!

    It sounds like you may be having some issues with your Family & Friends list in your My Disney Experience account. I think it’s a great idea to have each smaller family unit have their own My Disney Experience accounts to manage their dining reservations and FastPass+ reservations for their immediate family. If you have adults connected to your Family & Friends list who have created accounts for their own children, that might be where you’re running into a glitch while trying to add them to your own list.

    In my experience, whenever I’ve run into an issue like this, I’ve found it most helpful to call the My Disney Experience helpline and speak with a Cast Member about the issue. Most recently I goofed and added my husband to our Walt Disney World Resort hotel reservation twice and couldn’t get it to switch back to include myself. Within five minutes, a helpful Cast Member was able to solve the problem for me on their end and had me ready to book our FastPasses when our window opened the following morning.

    Give them a call and explain your situation, and I’m sure they’ll have you straight in no time. I would recommend writing down or knowing the email addresses for the other adults in your Party who have their own My Disney Experience accounts, as that’s what the Cast Members will need in order to look them up in the system.

    I wish you the best of luck, Ricky, and hope your issue is resolved as quickly and efficiently as mine was. Please let us know if there’s anything else we can help with as you plan your Walt Disney World Resort vacation!

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Meet the Panelist: Amy, South Carolina

Hiya, pals! I'm Amy from South Carolina. I'm married to my Disney-loving best friend, and together we've raised two princes and a princess. Whether I'm teaching my high school journalism students, planning Disney Bounding outfits with my daughter, or researching which new adventures we'll encounter on our next Walt Disney World Resort vacation, I find a way to incorporate a little Disney magic into everything I do. I look forward to helping you discover the magic, too!  Learn More About Amy

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