Shrimp and vegetables
  • On Apr 27, 2022
    Adrianna from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to book my dining reservations. The app on my phone is giving me an error and I can't seem to log-in to "my Disney experience" on my computer. Is there something else I need to be doing?

    Welcome to planDisney Adrianna!

    I'm sorry you are having trouble booking your Dining Reservations. Let's try a few things to see if we can get you on the right track.

    First, double check your dates to confirm you are within your 60-day booking window. Before that, the system will not allow you to book a reservation.

    Next, make sure you are logging into your My Disney Experience account correctly. Double check both your email address and password. When logged in correctly on the website, you should see "Welcome, Adrianna." The welcome message should also show up when you are on the app. If you are not seeing this, try logging in again. If you forgot your password, you may have to reset it so you can gain access to your account. 

    If that did not work, try logging out, closing out everything and starting over. Sometimes the system just needs to refresh. When on your computer, you might also want to try a different web browser.

    Still no luck? Then it might be time to call the experts. Website support can be reached at 407-939-4357.

    Hopefully you will be able to quickly get your account fixed so you can book your Dining Reservations. The first restaurant I always book is Via Napoli in EPCOT. The pizza there is amazing! For a delicious breakfast, try the Grand Floridian Cafe. It is a great way to start the day!

    Best wishes to you and your travel party!

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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