Mom and Dad planning vacation
  • On Mar 11, 2021
    Caesar from NY Asked

    Trying to add my tickets to the app and it is not allowing me to add

    Welcome to planDisney, Caesar!

    We’re glad you stopped by. Let’s see if we can help you navigate through this situation and get your tickets linked!

    You’ll want to begin by logging in to your My Disney Experience account. You will then select “My Plans”. Scroll down to where you see the “Park Tickets” icon and hover over it until the option to “Link Tickets” appears. Go ahead and try typing in the numbers to link your tickets. If you are still experiencing difficulties you may want to update your web browser or use one of the recommended browsers

    If you are still experiencing difficulties you may want to give a Cast Member, at the Walt Disney World Resort, a call.  A Cast Member will be more than happy to help you get your tickets linked to your account. Sometimes, when I am having difficulties on the website, I like to switch over to my phone and use the My Disney Experience mobile app. You will be able to link your tickets using the mobile app as well. So you may want to give that a try as well.

    Once your tickets are linked, you’ll be one step closer to the magic. Don’t forget to make your park reservations.

    See ya real soon!
    -Shantel
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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