resort polynesian castle monorail
  • On Jan 21, 2023
    Emily Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to add all guests to a resort reservation but it says that the reservation is linked to my mother’s account. We have no way of accessing this account whatsoever - when she tries to set up a new account using her email she cannot! Any ideas?

    Hi Emily, welcome to planDisney! I am so excited you have a trip to the Most Magical Place on Earth on the horizon! 

    From your message, I believe that you have booked your reservation directly with Walt Disney World Travel Company and that your mother has previously set up a My Disney Experience Account. If so, and she has forgotten her password, simply click on 'Need help signing in?' and follow the steps to access her My Disney Experience Account. 

    To add a Disney Resort hotel to your booking, click on the 'Link a Reservation' on the Resort Hotel tab in My Disney Experience. The confirmation email sent to the lead passenger (whoever made the booking) will include a unique code confirmation code that will need to be entered along with the surname of the passenger. If you do not know the number, please call the Disney Experts in the UK. From experience, it will need to be the lead passenger that makes the call. Once you have added the Disney Resort hotel to the booking, you can link any relevant Guests already added to your My Disney Experience. 

    Please remember that British nationals travelling to the U.S.A. under the Visa Waiver Programme must apply online via the Electronic System for Travel Authorization (ESTA) at least 72 hours before departure. 

    Emily, I hope this information was helpful, and I will be right here if you need anything further, Louise
thumbnail image for Louise

Meet the Panelist: Louise, United Kingdom

Welcome to planDisney! I'm happiest in perpetual planning mode for our next Walt Disney World trip - it's my chance to catch a bit of Disney magic in-between visits.

Walt Disney World provides the ultimate sense of escapism! I understand how much guests want to get out of their trip, especially when travelling internationally. Please let me help you prepare a 'practically perfect in every way' journey so you can be truly whisked away by Disney magic!

Learn More About Louise

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