Cinderella Castle 50th Day
  • On Dec 25, 2021
    Gina from MS Asked

    I am trying to add Genie+ to existing Tickets and I have tried the app and the 3 lines but It will not let me add them.

    Hi Gina! Welcome to planDisney!

    Can you believe that you are only TWO days away from your Walt Disney World Resort vacation? What a perfect way to close out 2021 and welcome in 2022! 

    I'm sorry to hear that you are having trouble adding Disney Genie+ to your Walt Disney World theme park tickets. Rest assured that you are not alone! We have had quite a few questions from other Guests experiencing the same thing for their upcoming visits this month.

    On the My Disney Experience mobile app, try going to "Tickets and Passes," then select one of the tickets you are trying to add Disney Genie+ to. It should give you the option to "Change Ticket." Follow the prompts to see if it will let you add Disney Genie+ from there. If not, you will either need to give Disney a call at (407) 934-7639 and speak with a Cast Member about adding Disney Genie+ or wait until the day of your theme park visit to add it.

    If you are visiting Magic Kingdom Park, you will not want to miss Mickey’s Once Upon a Christmastime Parade. This parade is my favorite parade ever and can be viewed as part of regular admission until December 31, 2021!

    I hope you have a great vacation, Gina! Please let us know if you have any other questions.

    Tabitha
thumbnail image for Tabitha

Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.