Mickey at Disney's Hollywood Studios
  • On Apr 28, 2022
    Lucy from Dorset Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I am trying to add a Disney Magic Mobile to my wallet on iPhone it keeps saying Apple Pay Service not Available. I have the latest IOS version, turned my phone off and on. Deactivated screen time and changed the style nothing works? can you help?

    Hiya Lucy - welcome to planDisney!

    Thanks so much for stopping by with your very first question for our team of planDisney panelists! We're always here to help Guests just like you plan their very own unforgettable Walt Disney World Resort vacations.

    Disney's new MagicMobile Service revolutionized my last visit to Walt Disney World Resort, so I can definitely understand why you'd want to have this exciting new feature set up for your next holiday! With MagicMobile and the My Disney Experience Mobile App, your compatible smartphone can be your key to all the magic, essentially replacing most of the features of your MagicBand! It also works with compatible smartwatches - it's truly magical!

    I've heard some rumblings of Guests who are outside of the United States having some challenges setting up MagicMobile before they're located at Walt Disney World Resort in the United States. MagicMobile won't really do anything for you while you're at home, so I suggest simply waiting until you arrive to get it set up - a friendly Cast Member at the Theme Parks or at your Disney Resorts Collection hotel would be more than happy to assist you. If you absolutely must have your MagicMobile pass loaded into your Apple Wallet right now, according to Apple's Support page, you might want to check your Language and Region settings.

    I hope this information helps, but do keep in mind that this is definitely something that can wait until you arrive for your holiday. Please let us know if any other questions pop up that we can assist with as you continue planning!

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.