Mickey and Minnie Statues in Front of Fireworks
  • On Sep 29, 2022
    David from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trying to add my daughter's MagicBand+ and getting validation error could not determine media state error everytime trying to add to the app. I have reset the magicband, deleted the magicband from bluetooth, deleted the app, re-installed that app

    Hi David! Welcome to planDisney.

    Gawrsh! I hate to read you are having technical difficulties with your new interactive MagicBand+. I had so much fun interacting with those famous golden Disney Fab 50 Character Collection statues at all four theme parks. I even connected with Stitch by the purple wall as I was chilling on the Tomorrowland Transit Authority PeopleMover.

    After a little research here are a few more troubleshooting things to try. First, please verify both your phone and My Disney Experience Mobile App are up to date. Also, MagicBand+ must have a good charge in order to update and link to your smartphone. You can follow these steps and watch a video to aid you in your efforts. Scroll down for a tutorial on how to manage multiple MagicBands+ on one account. After all of these suggestions, if you still have problems, check out the MagicBand+ Support page or call the My Disney Experience, MagicBand, and MagicBand+ Help Desk.

    Once you get these bugs worked out, get ready to experience the nighttime spectaculars in a whole new way. Your daughter's new arm candy will light up with Harmonious, Disney Enchantment, and Beacons of Magic.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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