Mom and Son Shopping
  • On Apr 18, 2023
    Michelle from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to add my credit card for ease of payment while we are there but it won’t allow me to enter all of the card number. Any tips?

    Hello there Michelle, and welcome to planDisney!  I'd be happy to help get your payment method all squared away for your upcoming visit.  

    First, let's jump into the Disneyland Mobile App to see if we can enter your information here.  Please make sure you're logged into your account, and after you open the app you'll want to tap the three-bar menu in the bottom right-hand corner.  After you scroll down a bit, you can then tap "My Profile" and then tap "Payment Method", and you should then see an option to add a payment method to your account.  Go ahead and enter in your credit card number without any spaces, as well as the expiration date, and then the three-digit security code located on the back of your card.  If for some reason you're still having trouble, I would try logging out completely of the app, closing the app on your phone, and then try logging back into your account.  

    You could also try entering your payment method in the Disneyland Resort site.  Make sure you are logged in and then you can click on "My Disneyland" in the upper right-hand corner on the navigation bar, and then you'll be able to click on "Payment Method".  I would follow the same steps here as in the app, enter in your credit card info, and if it still doesn't work, I would clear out your cache in your web browser, fully log-out of the Disneyland site, and then open a fresh page.  

    If you are still experiencing issues, you can reach out to the Guest Services phone line, and a friendly Cast Member should be able to assist you.  I know this can be frustrating, so I really hope that one of the above methods work for you Michelle!  

    Once you get your payment method loaded into your account, you'll need a place to use it!  Shopping is one of my favorite activities at the Disneyland Resort, I always make a stop at the World of Disney store in the Downtown Disney District, they truly have everything you could ever want in one store!  My favorite shops in the parks include the Super Store featuring Avengers Campus in Disney California Adventure Park for all of the latest and greatest Marvel merchandise, and The Star Trader in Disneyland Park for Star Wars collectibles and souvenirs!  

    I hope that you get your issue resolved here soon Michelle, and if you have any other questions for your upcoming trip please do not hesitate to come back and ask!

    Have a magical day!
thumbnail image for Melissa

Meet the Panelist: Melissa, Illinois

Hello friends!  I'm Melissa, a lifetime Disney fanatic from Illinois.  My husband and I have enjoyed the Disney Parks since our younger years and it's even more special for us now to share with our two young children.  The Disneyland Resort is truly our Happiest Place on Earth, and I cannot wait to help make the trip for your family the most magical! Learn More About Melissa

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