Mom and Dad planning vacation
  • On Feb 18, 2022
    Michelle from OR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to add my confirmation number for my disney experience and it is not working. What should I do?

    Hey howdy hey, Michelle! You're as welcome as can be here at planDisney. Thank you so much for stopping by with your question!

    I'm sorry to hear that you've been having trouble trying to link your confirmation number to your My Disney Experience account. This actually happened to me back in December 2021, so my experience in the matter is pretty recent! Don't you worry about a thing, because this is a totally fixable issue. In fact, you have a couple of options in order to get it done.

    Your first option is to do it virtually. To do this, please open the My Disney Experience mobile app and click on the three lines at the bottom right corner of your screen. Once here, scroll down until you see a "Chat With Us" box and click on it. This option will allow you to chat with a Cast Member in real time, which is really cool! This is what I did in December, and the wonderful Cast Member was able to link my confirmation number to my account in no time.

    Your second option is to speak to a friendly Cast Member at (407) 939-1936. This will also ensure that your reservation will be linked correctly, but you might have to hold on the phone for a while. My personal recommendation would be to do it directly through the app, but any of these two options will work perfectly!

    Michelle, I hope that my answer was helpful. Please don't hesitate to come back and ask us any other questions you might have about planning a magical Disney vacation. 

    See you real soon!

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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