Cinderella Castle 50th Day
  • On Sep 8, 2021
    Nikki from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am trying to add borders to my photo pass pictures but it won’t save to the app when I try

    Hey there, Nikki! Thanks for stopping by to see us here at planDisney! 

    It's so much fun to look back at all of your Disney PhotoPass photos after your Walt Disney World Resort vacation, isn't it? It's like reliving the magic all over again!

    And I love how the My Disney Experience app lets you get creative with borders and stickers on your photos. It's such a perfect way to add a little bit of your own personality to your memories. I'm not sure why your app isn't cooperating, so let's just go over the process to see if we can give it a little nudge. Fire up the My Disney Experience app on your phone, and let's do this thing!

    (These directions are for an iPhone - it may be different on another device.)

     - On the app home page, scroll down to "Disney PhotoPass" and click on "My Photos."
     - Choose a photo you'd like to customize.
     - Click on the pencil to "Edit" the photo.
     - From the editing menu under the image, select "Frame" or "Sticker."
     - Choose the element you'd like to add (you can even move a sticker around on the photo!).
     - Click on the check mark when you like your finished product.
     - You can continue editing with one of the other tools, or click the check mark again to save it.
     - Click on "Save Image" in the menu that pops up to save it to your phone. To make sure it worked, hop over to your photo library and you should see your lovely creation!

    If you're still having trouble adding frames and stickers, you can chat with a Cast Member for help right there in your app! Just go back to the home page and click on the three horizontal lines in the bottom right corner of your screen, then on the "Chat With Us" tile on the next page. Type in your question and you'll receive a notification when a Cast Member has joined. It may take a little time if they're extra busy, but you'll get an answer before too long, I promise!

    I hope this helps you have fun customizing your photos, Nikki. Be sure to come see us again when you're ready to plan your next Walt Disney World vacation!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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