Lounge Chairs at Night
  • On Mar 6, 2022
    Stephanie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to upload my photos while checking in to my cruise, they won't upload. What am I doing wrong?

    Hi there, Stephanie! Thank you for sailing to planDisney as you prepare for your voyage on the Disney Cruise Line! 

    It's time to check-in for your cruise, which means you are just a few weeks away from being welcomed onboard the Disney Wonder. I'm so sorry to hear that your photos aren't uploading properly and I do have an idea of what the issue might be. I encountered a similar situation recently and realized that my photos were not in the correct format. 

    I have a newer phone that takes pictures and saves them in the ".HEIC" format. To get the photos to upload, I simply had to export the photos into a ".JPG" format. Once I had all of my photos that I needed to upload (the passport and security photos for each member of my sailing party) in the preferred ".JPG" format, they were properly uploaded to the website and I was on my merry way. 

    I hope that this is a quick fix for you and that your check-in process will be smooth sailing from here on out. If this was not the issue, I recommend contacting Disney Cruise Line directly by phone or via the Live Chat function on their website for further troubleshooting. 

    The magic of the Disney Cruise Line is waiting for you. I hope that you have the best vacation ever, filled with happy memories and lots of fun. One of the most fun and memorable spaces onboard the Disney Wonder is Tiana's Place. I love the party vibe and the incredible live entertainment. The sea bass on the menu is delectable and I highly recommend it if you enjoy seafood.

    Thanks again for visiting planDisney. Please drop me a line again if you have any further questions. I'd love to help!

    Bon Voyage!

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Meet the Panelist: Adrianna, California

Welcome, fellow voyagers! Like my favorite bibliophile princess, I want adventure in the great wide somewhere! I’m a wife, a mom of two, and my favorite way to find adventure is on board the Disney Cruise Line. I’d love to help you and your sailing crew plan for your own adventures, filled with magic and memories that last a lifetime. Learn More About Adrianna

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