Family Walking by Castle
  • On Dec 23, 2022
    Jonathan from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    All I get when I try to purchase tickets is "Your payment could not be processed. Please use another card.: I have tried 4 different cards as well as paypal. I tried my work computer and my home computer. All information and numbers are correct.

    Hi, Jonathan!

    I can't think of a better way to start a new year than planning a trip to the Disneyland Resort! I'm sorry you're having trouble purchasing park tickets, but I do have some recommendations for you.

    Sometimes web browsers fill in your information automatically (even after you've entered it yourself) so make sure your information is correct right before you submit your purchase. Pay special attention to your zip code! It sounds like you've been pretty careful, but it's always worth a second look. I would also try restarting your web browser or use an alternative web browser if you have one available. For additional help purchasing tickets on the website, you can call the Disneyland Resorts Tickets number, (714) 781-4636. They will get you all set up!

    You can also purchase tickets on the Disneyland Mobile App. The app is an amazing resource for your park visit, so this is a great time to start exploring it!

    One other option would be to purchase a Disney Gift Card to buy your tickets online or in the Disneyland Mobile App. Any funds left on the card after your ticket purchase can be used online at shopDisney or for contactless payment when you're in the parks!

    Jonathan, I hope you have a fantastic visit to the Disneyland Resort! Please visit us again if you have another question as you prepare for your trip!

    Keep moving forward!

    Amanda 
thumbnail image for Amanda

Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences! Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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