• On Jul 21, 2021
    Rejeanne from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to make a park reservation, it says one of the people in my party has an invalid admission. I did a Florida Resident ticket for myself, but my verification has to be done at will call and not online. How do I fix this ?

    Hi, Rejeanne! Welcome to planDisney! Thank you so much for stopping by with your question. I'm always happy to chat with another Floridian!

    I'm so sorry you're having trouble making your Disney Park Pass reservations. I know how excited you must be to visit, and it's definitely not very magical when your plans hit a snag. Let's see if we can figure it out.

    Even if you need to verify your Florida residency in person, you still should be able to make a Disney Park Pass reservation if you've purchased and linked your ticket to your My Disney Experience account. Is it possible that someone in your party has a ticket or pass with blockout dates? I have a Florida Resident Gold Annual Pass while my husband and son both have Silver, so I'd get that message if I tried to book a theme park reservation right now since their passes are blocked out all summer.

    You might try making your Disney Park Pass reservations one at a time to see which ticket is causing the issue. Once you've identified it, you can make sure it's linked to your My Disney Experience account and assigned to the correct Guest. If that doesn't work, I'd go ahead and get in touch with Guest Relations. You can call the number listed under "My Disney Experience and MagicBands," or save yourself some time on hold and use the Chat feature in the My Disney Experience app. Just press the three little horizontal lines in the bottom right corner of your screen, then click on "Chat With Us." Type in your question, and you'll get a notification when a Cast Member responds, so you don't have to wait on hold. I've used this feature several times, and it's been a big help!

    Rejeanne, with a little faith, trust, and pixie dust, I'm hoping you can get this issue resolved quickly. Enjoy your visit to the Walt Disney World Resort, and please come see us again if you have any more questions!

    Keep Disney Dreaming,

    Kathy K.
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Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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