Father and Child on Seven Dwarfs Mine Train
  • On Jun 22, 2020
    John from TX Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    When I try to get a park pass with my Resort reservation, I get a note that "Disney Park Pass Limit Reached". Why is this happening if I have an Annual Pass and resort reservation?

    Hi John!

    Welcome to the Disney Parks Moms Panel! I am delighted to see that you are a part of the Annual Passholder family!
     
    Well, apparently Stitch has been having some fun behind the scenes with our new Disney Park Pass system. I encountered the same problem when I first tried to make my park reservations. My family has Disney Platinum Annual Passes and several resort reservations but once I made the first three park reservations for us, the system kept saying that we had reached our limit.

    I called to speak to a Cast Member in technical support at 407-939-7917. She was unable to resolve the issue immediately but did submit a ticket on my behalf so that the rest of the technical support team was aware of the issue. The technical support team is working diligently to resolve the issue for all Annual Passholders even if that means removing Stitch from one of his favorite play areas!

    When we called, it took us several tries to get through and then we waited for a significant amount of time on hold, but the Cast Member who assisted us was wonderful. So, grab a snack and pack some patience when you get ready to call. We talked to the Cast Member that morning and later that evening I went back into the system to check and was able to make park reservations for all of our trips. Keep trying. When I called later this evening, the wait time was shorter!

    John, I do hope that you have reviewed all of the operational updates as you prepare for your visit. In particular, review the resort hotel updates, Annual Passes: Know Before You Go info, and the top things to know as you prepare for your visit. Know that magic lives on at the Walt Disney World Resort and we are so excited to welcome you back to it. My final advice - find your supersuit and get ready for an Incredible experience on your next Disney Day!

    Magic and memories,
    Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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