Hi there, Aminah! Welcome to planDisney.
Just like Alice falling down the rabbit hole, your question made me curiouser and curiouser! I'm so sorry to hear that you are having difficulty linking your
Disneyland Resort ticket to your account. That must be putting a bit of a damper in the magic making. Let's see what we can find out for you.
I just took a peek at the
theme park reservation calendar and there is currently still availability for your date! When I open up the
Disneyland Mobile App and tap into "Tickets and Passes", I can see that it asks for an 18-digit ID Number for regular Park Tickets and a 12 to 18-digit number for Passes. The good news is that you are looking in the right place!
Tickets purchased through the Disneyland website are confirmed via email with a ticket confirmation number. It's always possible that this email found its way to your spam folder, so it might be worth doing a full check of your inbox and searching for "Disneyland Confirmation". If tickets were purchased recently, you would have made a reservation at the time of booking. Some Guests receive error messages when they try to book a reservation and it turns out it's already been made! I'm guessing this may not be the case for you, but I thought it was worth mentioning just in case.
My best advice would be to reach out to the
Guest Services team dedicated to tickets. They will be able to either look up your account or hopefully check the validity of your ticket. If there's a possibility it's an older ticket, it may be past the expiration date. If this is the case, do not worry! Tickets to the Disneyland Resort never fully run out of magic. The
value of most expired tickets can be put towards the purchase of a new ticket!
Aminah, I know this was not the straight forward answer you were dreaming about, but I hope it points you in the right direction! I have faith and trust and will send along a little pixie dust that you find yourself skipping down Main Street, U.S.A. next week. Be sure to catch the final few performances of the
Main Street Electrical Parade and
Disneyland Forever fireworks before they sail off into the sunset on September 1st!
If you have any more questions, please feel free to reach back out to me or any of my fellow panelists. We are always here for you at
planDisney.
Never stop dreaming,
Tara