Disneyland Main Street
  • On Jul 31, 2022
    Aminah from Lancashire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try and link my ticket on the app, it asks for an 18-digit ID number but my ticket doesn't have an 18-digit ID number on it. When I scan the barcode, it says its having trouble. What do I do? I can't make any park reservations without it.

    Hi there, Aminah! Welcome to planDisney.

    Just like Alice falling down the rabbit hole, your question made me curiouser and curiouser! I'm so sorry to hear that you are having difficulty linking your Disneyland Resort ticket to your account. That must be putting a bit of a damper in the magic making. Let's see what we can find out for you. 

    I just took a peek at the theme park reservation calendar and there is currently still availability for your date! When I open up the Disneyland Mobile App and tap into "Tickets and Passes", I can see that it asks for an 18-digit ID Number for regular Park Tickets and a 12 to 18-digit number for Passes. The good news is that you are looking in the right place!

    Tickets purchased through the Disneyland website are confirmed via email with a ticket confirmation number. It's always possible that this email found its way to your spam folder, so it might be worth doing a full check of your inbox and searching for "Disneyland Confirmation". If tickets were purchased recently, you would have made a reservation at the time of booking. Some Guests receive error messages when they try to book a reservation and it turns out it's already been made! I'm guessing this may not be the case for you, but I thought it was worth mentioning just in case. 

    My best advice would be to reach out to the Guest Services team dedicated to tickets. They will be able to either look up your account or hopefully check the validity of your ticket. If there's a possibility it's an older ticket, it may be past the expiration date. If this is the case, do not worry! Tickets to the Disneyland Resort never fully run out of magic. The value of most expired tickets can be put towards the purchase of a new ticket! 

    Aminah, I know this was not the straight forward answer you were dreaming about, but I hope it points you in the right direction! I have faith and trust and will send along a little pixie dust that you find yourself skipping down Main Street, U.S.A. next week. Be sure to catch the final few performances of the Main Street Electrical Parade and Disneyland Forever fireworks before they sail off into the sunset on September 1st!

    If you have any more questions, please feel free to reach back out to me or any of my fellow panelists. We are always here for you at planDisney.

    Never stop dreaming,
    Tara

thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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