Mom and Dad planning vacation
  • On Jul 15, 2022
    Frederico from Santo Amaro Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, when I try to Link a Reservation of a Resort Hotel to my disney experience, I get this error message: There was an issue assigning one or more Guests to this reservation. I can't update the guest name from my Family & Friends list.

    Hey there, hi there, ho there, Frederico! You're as welcome as can be here at planDisney. Thanks a bunch for stopping by with your question!

    Aw... shucks! It looks like you've been running into some trouble while trying to link your Disney Resorts Collection hotel reservation to your Disney account. But Hakuna Matata, my friend! No worries. Let's see if my handy-dandy tips are able to help you out!

    First of all, you should try clearing the cache on your laptop or desktop computer. If the problem persists, go ahead and switch to a different web browser and try again! There's actually a list of recommended web browsers for optimal website performance, so I encourage you to pick one from there. The browser I always use is Google Chrome, and I switch to Safari when I'm experiencing technical difficulties. This usually solves everything for me!

    Frederico, if you're still having trouble after going through all my tips, you will need to contact a Cast Member at (11) 4700-2835 to find the underlying cause of the issue. I really wish I could help you out further, but please don't worry! The amazing team of Cast Members will surely find a solution to your problem. In the meantime, please don't hesitate to come back with any other questions you might have in English or in Portuguese. My friends and I are always available and happy to help!

    Have a magical day,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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