Photo of the exterios of the France Pavillion in Epcot
  • On Dec 18, 2021
    Marisa from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to link my magic bands, it says they are already linked to another account. How do I fix that? I don't know what they would be linked to. Thanks.

    Hi Marisa,

    Welcome to planDisney! 

    Well, this is a dilemma. If you ordered the MagicBands through My Disney Experience, double-check the account you might have ordered them from. Typically, once linked, MagicBands are nontransferable. Since it sounds like you may have already checked and do not know to which account the MagicBands might be linked, you will need to contact a Cast Member in Website Support. I wish I could resolve the issue for you!

    Know also that you can now use Disney MagicMobile service to create digital passes for park entry. My girls and I loved selecting our digital passes and, I found them easy to use for park entry. Even though I prefer MagicBands, I appreciate having a digital option for park entry that I can access with my phone.

    As you continue to make plans for your trip, be sure to make Disney Park Pass system reservations if you have not done so already. Check the Enchanting Extras Collection and book special experiences as soon as the booking window opens.

    Marissa, I am sending some hold time pixie dust hoping that you can get through to a Cast Member quickly when you call! 

    Magic and memories,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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