Hello, Carlos!
Thanks so much for stopping by! Let me see if I can help you today.
My first idea is that you may be using the Walt Disney World Resort app instead of the
Disneyland app. This may trigger this error message. I swap these apps all the time!
If you're using the Disneyland mobile app, the issue may be a technical glitch on Disney's end. This happened to me once, and a Cast Member helped me sort it out. My best advice, in this case, is to
reach out to the technical Website Support team and explain your issue. I'm sure you'll get the help you need before it's time to join the fun!
Since you're calling from Brazil, it may be wise to use a service like Skype to contact the Disneyland Resort, as it may be cheaper than a regular phone provider.
I hope this helps you create the most magical trip to the
Disneyland Resort, Carlos!
May the magic be with you,
Julie