Cinderella Castle 50th Day
  • On Feb 20, 2023
    Lisa from IA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to get my genie plus package it keeps telling me I have “invalid park tickets”, but I payed and made all reservations for my tickets.

    Welcome to planDisney, Lisa! I'm so glad to answer your question today about one of my favorite vacation planning tools: Disney Genie+ service. It's one of the best ways to save time at Walt Disney World Resort and, as my fellow Panelist Jason so poetically put it, "spend more time doing and less time queueing!"

    At this time, Disney Genie+ service is only available to be purchased on the day you plan to use it, so you're receiving an invalid ticket error right now because you're a few weeks early. Once you've arrived at Walt Disney World Resort, you can buy Disney Genie+ using the My Disney Experience app each day of your trip beginning at midnight. I recommend having that transaction completed before 7 a.m. because that is when you'll be able to start making Lightning Lane selections for the day. You can choose to buy Disney Genie+ for as many or as few days of your vacation as you want, so it's a versatile planning tool with lots of opportunities for you to tailor your experience to exactly what you want. It can be used at all four Theme Parks, but I heartily recommend purchasing it on days you're planning to visit Magic Kingdom Park or Disney's Hollywood Studios. There are so many attractions there, you really get a lot of bang for your buck!

    I hope this answers your question, Lisa, and please let us know if there's anything else we can do to help you plan your magical vacation.

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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