Guardians of the Galaxy at Night
  • On Jan 14, 2023
    Christina from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I try to add Genie+, it is saying that we do jlnot have tickets but we DO! PLEASE HELP

    Welcome to planDisney, Christina! I'm so glad to be able to answer your question about Disney Genie service today. Booking Lightning Lanes through Disney Genie+ is one of my favorite vacation planning tools that help me get the most out of my day at Walt Disney World Resort, and I'm happy to walk you through how to use it.

    Christina, I suspect you're having issues purchasing Disney Genie+ because it is only available to buy on the day you're intending to use it. Since you don't arrive at the Most Magical Place On Earth for a few more days, your tickets are not eligible to have Disney Genie+ added to them quite yet. You can purchase Disney Genie+ service beginning at midnight on the day of your valid Disney Park Pass reservation. While you can begin purchasing at midnight, if you're not awake to buy it at that time you can make that purchase in the morning as well. I recommend that you have your transaction completed a few minutes before 7:00 am so you can start booking Lightning Lane reservations as soon as the window opens. 

    I hope this answers your question, Christina, and please let us know if there's anything else we can do to help you plan your magical vacation!

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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