Welcome to planDisney, Christina! I'm so glad to be able to answer your question about
Disney Genie service today. Booking
Lightning Lanes through Disney Genie+ is one of my favorite vacation planning tools that help me get the most out of my day at Walt Disney World Resort, and I'm happy to walk you through how to use it.
Christina, I suspect you're having issues purchasing Disney Genie+ because it is only available to buy on the day you're intending to use it. Since you don't arrive at the Most Magical Place On Earth for a few more days, your tickets are not eligible to have Disney Genie+ added to them quite yet. You can purchase Disney Genie+ service beginning at midnight on the day of your valid
Disney Park Pass reservation. While you can begin purchasing at midnight, if you're not awake to buy it at that time you can make that purchase in the morning as well. I recommend that you have your transaction completed a few minutes before 7:00 am so you can start booking Lightning Lane reservations as soon as the window opens.
I hope this answers your question, Christina, and please let us know if there's anything else we can do to help you plan your magical vacation!
Jessica