Couple at DLH; enjoying drinks
  • On Nov 26, 2023
    Sarah from MT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Trouble linking tickets

    Hi there, Sarah!

    Welcome to planDisney! I'm sorry that you've been having a hard time linking your tickets to your Disney account. I'll do my best to help you get linked up and ready to go!

    You can link your tickets to your Disney account by using the Disneyland website or the Disneyland Mobile App. If you're working with a barcode I prefer to use the Disneyland Mobile App, but if you're adding the Ticket ID Number I like to use the website. I'll walk you through both!

    To link tickets on the website:

    1. Go to this page to Link Tickets and sign in to your Disney account.
    2. Type in the ID Number, then click "Add Another ID Number" to add the next one until you've added all your tickets. You can link up to 5 tickets on this page, so if you have more than 5 you'll need to come back again for the next set.
    3. Click "Continue" when you've added all your ID Numbers.
    That's it! If you'd like to use the Disneyland Mobile App to link your tickets you can follow these steps:

    1. Open the Disneyland Mobile App and click the "☰" symbol to open the app menu. 
    2. Tap the "Tickets and Passes" tile and then tap the "+" button at the top right to add a new ticket.
    3. You can either use your mobile device's camera to scan the barcode of your ticket, or you can tap "Type ID" to type in the ID Number for your ticket. You'll need to do that for each of your tickets.
    Your tickets should be all linked up! If you're still having a hard time getting them to link then you can call a Cast Member at the Tickets number to help you get it figured out. 

    It looks like you're planning to visit the Disneyland Resort during my favorite time of year! I love the warmer weather, maybe because my favorite Disneyland Park treats are all chilly ones like DOLE Whip Floats. I love using the Disneyland Mobile App to place a mobile order to get yummy snacks faster, you should give it a try!

    I hope these steps help you get your tickets linked so you can keep planning away, Sarah! If you have more questions please come on back and I'll be happy to help.

    Keep moving forward!

thumbnail image for Amanda

Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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