• On Sep 8, 2021
    Rhonda from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a trip planned for December. If a member of our party is unable to make the trip, how far in advance do we have to remove that party from our reservation & will we receive a refund. Thanks for your help.

    Hi Rhonda,

    Welcome to planDisney!

    It sounds as if you reserved a vacation package with a Disney Resorts Collection hotel. If so, then you need to modify that package 30 days or more in advance to be eligible for a refund. If you booked through a third-party vendor, you need to check with that vendor to determine any cancellation fees they may impose. If you purchased travel insurance, you would need to review the protocols for cancelations. If you did not book a Disney Resorts Collection hotel, you need to check with that property to determine what the cancellation fees might be.

    To see the specific cancellation and/or modification terms and conditions for your reservation, locate the email confirmation that you received and scroll down. You may have received more than one email celebrating your vacation package confirmation. Look for the one that has the terms and conditions at the bottom of the email. I have an upcoming room-only reservation and, for that, any changes must be made five days or more prior to arrival to avoid additional penalties or fees.

    Rhonda, remember also to modify dining reservations if you have those and cancel any Disney Park Pass system reservations for that Guest. December is still a few months away, so I have hope that everyone will be able to make it. We just returned from a stay at Disney's Grand Floridian Resort & Spa and had such a fabulous time! Make good use of the My Disney Experience Mobile App. When you get there, the Mobile Dine Check-in feature is so easy to use!

    Magic and memories,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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