• On Oct 25, 2018
    Mary from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Our trip is next week, We booked our fast passes and but our three year old daughter is not on the list ? Her tickets are also not listed on Disney experience app. I know under the tickets it says ages 10+. Her tickets are not linked to magic band?

    Hi Mary,

    Welcome back to the Disney Parks Moms Panel – it’s nice to hear from you again. I bet your whole family – and especially your little Princess! – is so excited about your upcoming Walt Disney World Resort vacation!

    My Disney Experience has been experiencing some technical difficulties lately, and many Guests have experienced what you’re describing. The good news: the Cast Members on the My Disney Experience technical support team are actual, real-life magicians, and they should be able to see and fix the problem you’re experiencing. Please give them a call at (407) 939-4357. If at all possible, have her ticket number (or your resort confirmation number if you purchased her ticket as part of a vacation package) handy.

    Mary, because you said “next week,” and I don’t have access to your arrival date, I know there’s a chance you’ll read this while already at Walt Disney World. If you are – YAY! I hope you’re having a phenomenal time, and please have a Dole Whip for me. Also: please see the concierge at your resort hotel; they will also be able to assist you with this ticket and FastPass+ question or get you connected to someone who can help.

    I’m sending you pixie-dusted good wishes that this issue will be solved quickly and easily, so you can focus on the most important thing – enjoying every magical moment with your family. You’re so close to vacation, and I hope you make the most special memories together.

    Wishing you a magical vacation,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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