Couple on Main Street, U.S.A.
  • On Sep 6, 2021
    Suzanne from PA Asked

    when will my trip documents arrive? I arrive on Sunday, September 26, 2021and depart on Thursday, September 30, 2021

    Hello Suzanne!

    How exciting that your trip is just around the river bend. Grab your Mickey Ears and your comfy park shoes, it’s time to get packing!

    If you are registered for Disney’s Magical Express, you will receive confirmation of this in the mail approximately 2 weeks before your arrival. So for you, that should be any day now. Other than that, you may not receive any travel documents in the mail. Essentially, everything is now digital!

    My Disney Experience is your one-stop location for all your trip information. This is where you should find your resort confirmation, park tickets and reservations, dining reservations, and more. Since everything is now available in the palm of your hand on the My Disney Experience Mobile App, nothing is sent in the mail.

    If you booked a package and are looking for the Magical Extras Savings Card that is included in packages, for discounts such as mini-golf vouchers, dining and shopping discounts, and souvenir luggage tags, you can pick all of that up at the front desk upon arrival. If you ordered new MagicBands for your trip, those items should be inside the box with your MagicBands. I feel like they are a little hidden in there, so you may need to take things out of the box to find what you are looking for. If you didn’t order new MagicBands or aren’t planning to reuse MagicBands from a prior trip, you can use the new Disney MagicMobile Service to access your park tickets on your mobile device, or you can pick up a Key to the World Card at the front desk.

    I hope this helps and puts your mind at ease. No need to be concerned that documents haven’t arrived. You should be ready to go!

    Wishing you the most magical trip to the Walt Disney World Resort!
    - Kate
thumbnail image for Kate

Meet the Panelist: Kate, Indiana

"Welcome Home!" I'm Kate, a mom and nurse from Indiana. A lifelong Disney fan, Disney Vacation Club opened a world of vacation possibilities for our family. I’ve traveled with young children and those young at heart, planned romantic trips for two and made FastPass+ reservations for an entire marching band! Whether dining with Mickey, surfing in Hawaii, or relaxing around the pool we make the most of our Disney Vacation Club Membership. For this nurse, every day is better with a little dose of Disney! Learn More About Kate

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