• On Sep 15, 2017
    Agela from BC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a trip booked to Aulani in October. Sadly my daughter just broke her ankle and may be using mobility aids (wheelchair, walker). Can you tell me how accessible and accommodating the resort is, especially the kids' club? Thanks so much!

    Hi Angela,

    You are getting so close to your upcoming vacation at Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i...you must be so excited! My family enjoyed a wonderful stay at Aulani in March and we simply can't wait to return. I hope you enjoy it as much as we did.

    Angela, I am so sorry to hear about your daughter's injury, but rest assured, Aulani and its wonderful Cast Members will certainly be able to accommodate her so you can all still enjoy a fabulous trip. The Resort is very accessible and accommodating for those with mobility restrictions, with plenty of wide hallways and doorways and elevator access throughout the Resort.

    I am happy to confirm that your daughter will still be able to enjoy children's activities Aunty's Beach House during your stay. Be sure to complete online registration at least 2 days in advance, leaving full details of any medical conditions or special accommodations required. 

    Aulani has complimentary wheelchairs available for guests to use at the Resort on a first-come, first-served basis, including a limited amount of specially designed wheelchairs with larger wheels for enjoying Aulani's beautiful sandy beach and lagoon, which was one of my family's favorite place to relax during our trip. Special lifts are also available for guests requiring assistance transferring from a wheelchair to the pool.

    Angela, if you feel your daughter would benefit from an accessible room (providing wider doorways, roll-in showers, hand rails, or lower beds) I suggest contacting Member Services at (800) 800-9800 if you booked your room through Disney Vacation Club, or otherwise Aulani directly at (866) 443-4763 to make a request.

    Mahalo! Trish
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Meet the Panelist: Trish, Nova Scotia

Hi! I'm Trish from Canada, a single mom to two kids and a proud Disney Vacation Club member. In my circle of friends, I have a reputation for gravitating to any discussion involving Disney Parks and Resorts and would welcome the chance to share my experiences with you. Have you ever wondered what Disney Vacation Club is all about? Trying to decide if membership is right for your family? Have a question about visiting a Disney Vacation Club Resort? If so, you have come to the right place!

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