Cast member with child
  • On Jun 22, 2022
    Kristina from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have trip at Aulani and the wrong person is linked to our reservation. Somehow my husband (who is not going) is linked and my child (who is going) is not. To complicate things, they both share the same name. How can I fix this?

    Aloha, Kristina! Welcome to planDisney! I'm so glad that you've stopped by with your vacation planning question. Chatting about Disney vacations is my favorite!

    Eek! In just days, you'll be arriving at Aulani, A Disney Resort & Spa, stepping into the gorgeous grand lobby, feeling the warm tropical breeze, hearing ukulele music and the sound of the waves lapping the shoreline, and tasting that first sip of a mai tai. Now, that is a magical paradise! Let's get all of your technical issues resolved and loose ends tied up so that you can sit back, relax and enjoy the vacation of a lifetime!

    If you are a Disney Vacation Club Member and made your Aulani reservation using Vacation Points, you can easily modify which Guests are on the reservation on the DVC website. Just log in to the DVC website, hover over the "My DVC" tab and click "My Dashboard." Open your Aulani reservation and click "View or Modify Details" to modify the Guest information. Confirm the changes, and you should be all set!

    If you are not a DVC Member and made your reservation through Aulani, A Disney Resort & Spa, I recommend first logging into your account on the Aulani website and clicking "My Aulani Dashboard" to view your reservation details. If your room reservation is not yet linked here, link it now. Then, you should be able to view your room reservation details, manage your reservation and even edit the Guests in the room. If you are unable to modify your Guests to remove your husband and add your child, I suggest calling a helpful Cast Member at Aulani at (866) 443-4763 to resolve this issue. Just have your Resort confirmation number handy.

    I hope this was helpful, Kristina, and I hope you and your kiddo have the most magical and unforgettable adventure in paradise! Please stop by any time with any questions you may have along the way. You've got a friend in me!

    A Hui Hou (Until We Meet Again),

    Mandy

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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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