• On Feb 25, 2022
    Pam from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have tried and tried to purchase the Magic Bands on the Disney site but I keep getting the message that they are experiencing difficulties and to try again. I called and waited for 96 minutes to be told to try again. I did and it doesn’t work. What to do

    Welcome to planDisney Pam!

    I am sorry you have had difficulties trying to purchase a MagicBand. Let's look at a few ways to get some MagicBands purchased!

    If your vacation is just around the corner, you can wait and purchase your MagicBand when you arrive at Walt Disney World. You will find endless designs at gift shops in the hotels, Disney Springs, or in the theme parks. You can link your MagicBand to your My Disney Experience account or stop by Guest Relations or the front desk of your resort for assistance.

    If you have some time until you arrive in Walt Disney World, go to "My MagicBands and Cards" on your My Disney Experience account and you can order from there. I think this is where you have been experiencing difficulties but try this one more time. A few tricks that sometimes work: Try logging out and logging back in or try a different web browser. 

    Still no luck and still want to order a MagicBand? You can always look at shopDisney.com to see if they have a design you like. Remember to allow enough time for shipping, and you will need to link those new MagicBands to your account. 

    Ready for one more option? How about skipping the MagicBand and using Disney MagicMobile! With Disney MagicMobile Service, you can access your Theme Park Tickets on your phone, open the door to your Disney Resort hotel room, and so much more. It is just an option, but you may want to have it even if you get the MagicBand just as a backup. I really enjoy MagicMobile, it is like a secret MagicBand hiding in my phone!

    I hope you are able to secure your bands and will be "tapping" your way into a magical theme park real soon!

    Cathy
thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

Related Video

  • thumbnail image for Mobile Order Dining

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.