Star Wars Galaxy's Edge Guests Walking Entry
  • On Nov 15, 2022
    Ahtziri from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Tried to renew my families all at the same time, since they were purchased at the same time. My moms did not get renewed, and now she doesn’t have one.

    Hiya, Ahtziri, and thanks for bringing your question to planDisney!

    I’m sorry you recently had difficulty renewing your family’s Magic Key Passes. I understand how frustrating that must have been! As you probably know, currently, Magic Key passes are eligible for renewal up to 30 days before their expiration date. It sounds like you’ve probably already done this, but just in case, it wouldn’t hurt to double check your mom’s expiration date by pulling up her Magic Key on your Disneyland app in the “Tickets and Passes” section, if your Keys are linked. Underneath the bar code of her Magic Key, you’ll find her expiration date. If she’s within her renewal window, you can navigate to Disneyland.com/renew to begin the renewal process. 

    There, you’ll be prompted to sign into your Disney account, and then you’ll be directed to the renewal page, which will say, “Renew Your Magic Key Pass” at the top of the page. This is where you should see your mom’s Magic Key, if her account is linked to yours and her Key has the same renewal window. If you’re still having difficulty completing her renewal, or you have questions about the renewal transaction you already completed, I recommend calling the Magic Key call center at (714) 781-7277 for additional help. 

    Have you heard about the brand-new Magic Key tote, Ahtziri? Starting December 5, 2022, Magic Key holders can pick up a specialty branded Magic Key holiday tote inside Disney California Adventure Park, just under Silly Symphony Swings from 1:00 PM to 5:00 PM. Don’t miss this fun giveaway, which ends on December 20, 2022. 

    Wishing you magic,
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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