photo of Characters Around Epcot - Winnie-the-pooh
  • On Feb 25, 2022
    Alison from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Tried to reinstall the MDE app on my newer (Nov 2021) Android phone and the play store states my "phone is not compatible with this version." Running newest OS Android 11, plenty of storage space. Tried restarting phone. Nothing is working.

    Hi Alison,

    Welcome to planDisney! Reading your question about your experience with the My Disney Experience mobile app and all I can think is, “Oh, bother.” I’m so sorry that Heffalumps and Woozles are overrunning the app. Since this is not the first question I’ve seen about this today, I’d wager a guess that there are greater forces at hand with the mobile app on Android devices.

    First things first, have you tried deleting the app from your phone and then re-downloading it after restarting your phone? Sometimes this can help to reboot the mobile app quickly. I have a feeling you already have, so if this isn’t resolving the issue, my next recommendation is to reach out to a Cast Member in the My Disney Experience Help Center at 407-939-4357. They will be able to advise you on the best next steps, hopefully. I have seen some other solutions online through research that involve “force stopping” the My Disney Experience mobile app or hard reboots of your phone. Still, I think those are all dependent on your particular device.

    This might not be the most helpful solution, but in the meantime, you can still manage your plans and reservations through the My Disney Experience website. I’ve experienced mobile app issues in the past, and sometimes I just open up My Disney Experience through my phone’s web browser and use it that way until I can figure out how to get the app to work.

    I wish that I had a better solution for you or, better yet, that I could remedy the situation quickly, but I hope one of the tips I’ve shared can help you get the app running before your May trip.

    Come back and see us for help with any other planning questions.

    T.T.F.N (Ta-Ta For Now),

    Ashley F.
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Meet the Panelist: Ashley, North Carolina

Hey Y'all! I’m Ashley and I live in North Carolina. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our annual passes. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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