Hi Alison,
Welcome to planDisney! Reading your question about your experience with the
My Disney Experience mobile app and all I can think is, “Oh, bother.” I’m so sorry that Heffalumps and Woozles are overrunning the app. Since this is not the first question I’ve seen about this today, I’d wager a guess that there are greater forces at hand with the mobile app on Android devices.
First things first, have you tried deleting the app from your phone and then re-downloading it after restarting your phone? Sometimes this can help to reboot the mobile app quickly. I have a feeling you already have, so if this isn’t resolving the issue, my next recommendation is to reach out to a Cast Member in the My Disney Experience Help Center at 407-939-4357. They will be able to advise you on the best next steps, hopefully. I have seen some other solutions online through research that involve “force stopping” the My Disney Experience mobile app or hard reboots of your phone. Still, I think those are all dependent on your particular device.
This might not be the most helpful solution, but in the meantime, you can still manage your plans and reservations through the My Disney Experience
website. I’ve experienced mobile app issues in the past, and sometimes I just open up My Disney Experience through my phone’s web browser and use it that way until I can figure out how to get the app to work.
I wish that I had a better solution for you or, better yet, that I could remedy the situation quickly, but I hope one of the tips I’ve shared can help you get the app running before your May trip.
Come back and see us for help with any other planning questions.
T.T.F.N (Ta-Ta For Now),
Ashley F.