• On Nov 21, 2021
    Terra from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I tried to purchase genie+ for my selected park days but it says those days are not available. Are there only a limited number of genie+ passes sold per day?

    Hi, there!

     Welcome to planDisney, Terra. I'm so glad you stopped by! With only two days until you arrive at the Walt Disney World Resort, let's get you ready for a vacation that is practically perfect in every way. 

     I'm sorry to hear you're having trouble purchasing Disney Genie+ Service for your upcoming visit. Technical difficulties aren't the least bit magical, are they? I'm happy to tell you that there is no limit on how many Guests can purchase Disney Genie+ Service on any given day. You should be able to add Disney Genie+ Service to your existing Theme Park Tickets on the My Disney Experience mobile app. Start by tapping on the three little horizontal lines in the bottom right corner of the app home screen and then tap on the "My Genie Day" box. To purchase Disney Genie+ Service the day of your visit to a theme park, tap on the purple banner that says, "Get Disney Genie+ for Today" and follow the prompts to complete the purchase. To purchase Disney Genie+ Service ahead of time, tap on "Change Day" underneath the "My Day" tab. Select the calendar date you'd like to purchase Disney Genie+ Service for, and then tap on the purple banner that says, "Get Disney Genie+ for Today."

     Should you continue to experience difficulty adding Disney Genie+ Service to your Disney days, I encourage you to call the Ticketing Team at (407) W-DISNEY or (407) 934-7639. A friendly Cast Member there will be delighted to assist you!

     Did you know the purchase of Disney Genie+ Service includes new Disney PhotoPass Lenses and exclusive audio tales? Be sure to take advantage of these fun extras!

     I hope this was helpful, Terra. I'm wishing you a magical visit to the Walt Disney World Resort!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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