Hi and welcome to planDisney, Ann!
I know that there are times when I will attempt to link my theme park tickets, and the
My Disney Experience mobile app has been somewhat glitchy, and I have had to pivot and use the
Walt Disney World Resort website. To use the website, go to the
linked website, select “tickets,” and log into your account. Once you arrive on the page, you will enter your Will Call Confirmation Number or Ticket ID, select “Next,” “assign the ticket,” and “Confirm.”
We will be here if you have additional questions prior to your arrival. Just let us know how we can help.
Have a magical day!
Raquel