Disney 100 DCA
  • On Apr 12, 2023
    Jessica from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I tried to get the genie service for my upcoming day at Disney but I got no email or sign that it went through and was wondering if it went through on your end if so how do I use it at the park once I go. It is for California Adventure.

    Hello there, Jessica! Welcome to planDisney and thanks for bringing us your Disney Genie+ question.

    I'm sorry to hear that you aren't sure if you have Disney Genie+ for your upcoming visit or not. At Disneyland Resort, there are two ways to get Disney Geni+. The good news is if you don't have it, you will be able to purchase it as soon as you scan your ticket into the park and enter. The other way to purchase Disney Genie+ is to add it on when you purchase your ticket. If you got an email with your ticket purchase confirmation, it should show that add-on purchase. If you still come up blank, you can reach out to Ticket Services and speak with a Cast Member. Unfortunately, planDisney panelists are Guests just like you who like sharing our Disney Parks knowledge and we don't have access to Disney accounts for this kind of information.

    Once you are scanned into the park, you will be able to use Disney Genie+ through the Disneyland app. I recommend you download the app ahead of time to familiarize yourself with Disney Genie+. There are a lot of great tips and videos on how to use it. On the home screen, there should be a place to tap "My Day >" right next to Upcoming Plans. This will take you to the Disney Genie Service. Tapping on Tip Board will show you all of the attractions with their stand-by time and a return time for a Lightning Lane and this is what you will click if you want to book that Lightning Lane. You can book a new Lightning Lane every two hours or after you've redeemed your latest Lightning Lane.

    If you have questions while you are in the park there are Cast Members at Guest Relations kiosks throughout the park that can help you with Disney Genie+ as well.

    Jessica, I hope you have a magical visit! See you real soon!

thumbnail image for Carrie

Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.