Hi there, Olga!
Welcome to planDisney. I am sorry you are experiencing some technology issues related to your upcoming visit to Disneyland Resort, but I am happy to help you the best that I can!
Guests can usually find their reservation number on the
Disneyland website. After logging in, move your cursor over "My Disneyland" and select "My Hotel Reservations." You should also have received an email with your confirmation number. If you are still unable to find your reservation, you can try calling the
"Hotel Reservations" or "Vacation Package" lines to get assistance from a friendly Cast Member. This Cast Member can also answer any other questions you have about your vacation to Disneyland.
For those needing a little more help with vacation planning, an Authorized Disney Vacation Planner might be just what you need. Keep in mind that Disneyland doesn’t keep a list of these planners since they’re not Disney employees. When I’ve looked for one, I’ve had success asking family and friends, posting in my local mom’s group on social media, or doing an online search for an "Authorized Disney Vacation Planner" near me. They may not be able to assist you if you already have a hotel reservation, but it can't hurt to ask!
Disneyland no longer sends out planning guides, but thankfully, you can get all the details you need on the Disneyland website or from the "
Vacation Packages" Cast Members. Plus, the
planDisney website is full of great tips for planning your trip!
Olga, I hope this information was helpful. Do not hesitate to contact planDisney again if you have other questions!
Magic Happens!
Jen