Family on Big Thunder Mountain
  • On Feb 10, 2022
    Damaris from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I've tried to add Genie+ to my tickets on the app but there's no option to "change" my ticket to add this service. It's impossible to get through cast members on the phone or via chat.

    Welcome to planDisney, Damaris.

    The 50th Anniversary Celebration is well and truly underway! There's so much magic for you to discover and enjoy at Walt Disney World Resort. Having recently visited, I really enjoyed watching the new nighttime spectacular, Harmonious, and riding Remy's Ratatouille Adventure at EPCOT. I also loved Disney KiteTails at Disney's Animal Kingdom and exploring Star Wars: Galaxy's Edge in Disney's Hollywood Studios. In the words of Genie, "Today's special moments are tomorrow's memories." I'm sure you'll experience lots of special moments on your upcoming trip.

    I see you have a question about the ever impressive, the long contained, often imitated, but never duplicated… Genie of the lamp! I'm sorry that you're having difficulties adding the Disney Genie+ service to your tickets. There are basically two ways to purchase these "phenomenal cosmic powers." The first way is to purchase Disney Genie+ for the entirety of your visit. To do this, you'll need to call "Existing Tickets" and speak directly to a Cast Member. They can make those wishes come true. Due to the high volume of callers, you've already discovered that it can take some time to get a hold of somebody. Whenever I have to call, I usually find something else to do while I wait on hold, such as clean the dishes, fold the laundry, read a book, etc.

    The second option is to purchase Disney Genie+ on a day-to-day basis. You can do this very simply using the My Disney Experience App. On the day of your visit, just open up the app, click on the three lines at the bottom right corner of your screen, and then select "My Genie Day." There should be an option that says "Get Disney Genie+ for Today." Select it and you'll find a list of all the people in your party (these will be the people you've added via My Friends & Family). Select the members of your party that will use this service and then make your purchase. Damaris, I prefer this second option of purchasing Disney Genie+ because it offers more flexibility. You might find that you don't need this service at EPCOT. However, since there are more attractions at Magic Kingdom Park and Disney's Hollywood Studios, Disney Genie+ can be really handy.

    Damaris, do you know about the Individual Lightning Lane entrances? These are available for some of the more high-demand attractions in the Theme Parks. Each Theme Park has two attractions that you can purchase Individual Lightning Lanes for. You can use this service with or without Disney Genie+. This can be a great way of experiencing a fantastic attraction like Avatar Flight of Passage without having to wait a long time in line.

    I hope that's helpful, Damaris. As we say in Liverpool, "Have a boss time on your holiday!"


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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
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