• On Jul 30, 2019
    Lesley from devon Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are travelling in a group of 9 my sister has Chrons disease will she need to bring any supportive evidence with her in order to get a DAS card from guest services.? Many thanks lesley

    Hi, Lesley!  Thanks for bringing your question to the Disney Parks Moms Panel.

    Disability Access Service (DAS) is an accommodation that the Walt Disney World Resort offers for guests whose disability prevents them from waiting in a typical queue environment.  My son has autism, and we use Disability Access Service for him when we visit the Walt Disney World theme parks.  

    If your sister wishes to see if Disability Access Service would be helpful to her, she should visit Guest Relations upon arrival at one of the theme parks.  In my experience, we were never asked to provide any documentation regarding my son's disability.  Sometimes the Guest Relations Cast Members have asked us questions about my son's needs to determine what type of accommodation would be the best fit for him, but we have never had to show evidence of his disability.  However, if your sister would feel more comfortable, she could certainly bring a note from her doctor documenting her needs. 

    If your sister will be utilizing Disability Access Service, you will want to bring everyone in your travel party to Guest Relations with her.  If it is determined that Disability Access Service is a good fit for your sister, the Cast Member at Guest Relations will need to scan the MagicBand or admission card of everyone in your party.  This will allow your entire group to experience attractions together while using Disability Access Service.

    Have a magical day!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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