• On Mar 20, 2017
    Melissa from Nsw Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    We are travelling from Australia..have old magic bands.i know we get new ones when we arrive..but we can't seem to change the colour of our old ones on web site. what am I doing wrong...?

    Hi Melissa!

    Welcome back to the Disney Parks Moms Panel. I must admit I'm a collector of MagicBands and I love that you are starting your own collection all the way "down under"!

    There are two different areas you'll need to look in your My Disney Experience account. One will show you the existing bands and cards that are already connected to your account. The other will allow you to customize your new bands for your upcoming trip. If you log in to your My Disney Experience account and click on the logo in the top right hand corner, under My Account you'll want to click on MagicBands and Cards. The top half of the page should say My Orders and this should show your upcoming trip. The bottom half will show you ones that you already own that are active on your account. You can still use your older ones when you arrive to board the Magical Express and around the parks if you choose, just make sure they are listed as active!

    If you click on the MagicBand order for your upcoming trip, it should take you into a new page to update your MagicBand color and nicknames affiliated with each. If you don't see anything for My Orders, this means your resort reservation may not be properly linked to your account  yet. If you do that, it should then populate! To do this click on the same menu in the top right hand corner and under Plan and Manage you'll want to select My Reservations & Tickets then scroll to Link Resort Reservation. You'll enter the last name on the reservation and your confirmation number. Once this is properly connected you should be able to customize!

    If this doesn't work or was not what you needed help with please come back and let me know. Safe travels to the Most Magical Place on Earth!

    -Lindsey ºOº 
thumbnail image for Lindsey

Meet the Panelist: Lindsey, Illinois

My name is Lindsey and I'm a wife, mommy, engineer and self-proclaimed "Disnerd!" I've always loved Disney and the joy it brings to so many people. I've been to Disney more times than I can count, but I found an even greater passion for all things Disney after discovering runDisney events. There is no better motivation to train for a race than a trip to the most magical place on earth! Learn More About Lindsey

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