AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Oct 27, 2023
    Jo from Herts Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When we travelled to LA in Jan 2020 I was unwell and couldn't go to Disney. Our tickets expired on Jan 12 2021. As the tickets have still not been used is there any possibility we can pay the difference and still use these tickets?

    Hello Jo! 

    Welcome to planDisney and thank you so much for bringing your question our way! 

    I’m sorry to hear that your vacation plans were thwarted in 2020! I think a few of us were in the same boat as you. But, please don't fret! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (except for Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. So, when you’re ready to visit, simply go to a Main Entrance ticket booth and ask a Cast Member to apply your eligible ticket amount towards the purchase of a new ticket. You’ll pay the price difference and be ready to go. 

    If you have not already, add the Theme Park Tickets to your Disneyland Resort account. To do this, log in to your account on the Disneyland Resort Website. Then, select “My Disneyland” on the far right of the main page. Next, click on “Link Tickets” from the drop-down menu. Lastly, manually enter the numbers below the barcode on your tickets and add the name of the person using each ticket. 

    Next, make your Theme Park Reservation. You should still be able to do so even though the tickets have expired. To do this select "My Disneyland" on the website and then click “Make Park Reservations.” Then, you’ll select your desired date and theme park. On the next page, accept the terms and conditions and select the continue button. You'll then receive a reservation confirmation email. You can also access the reservation system from the Disneyland Mobile App by selecting the “+” from the bottom of the screen and choosing the “Make a Park Reservation” button. 

    If you have any additional questions regarding your tickets, I encourage you to contact Ticket Services at (714) 781-4636. A Cast Member would be happy to assist you further.  

    Thanks for stopping by planDisney! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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