Girl with sister and dad in front of Cinderelle Castle
  • On Sep 18, 2022
    Daphne from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! Traveling to visit in a few weeks and unforunately, I cannot located our Park Cards from our original trip. Is it possible to get new cards? I think I selected email as the delivery method. Can I get new cards? This was so easy last visit.

    Hi Daphne!

    Thanks for stopping by to ask us this great question! There have been some changes to the methods you can use to access your theme park tickets, but I think you’ll find that these changes can help make your vacation life easier.

    You have three options to access your theme park tickets during your trip: 
    1. You can retrieve new ticket cards from any of the Guest Relations locations when you arrive at Walt Disney World Resort.
    2. You can use the Disney MobileMagic Service to create a digital pass through the My Disney Experience mobile app for your iPhone, Apple Watch, or Google Pay-enabled Android phone.
    3. You can choose to purchase MagicBands from shopDisney online before your trip or once you arrive from one of the merchandise shops at Walt Disney World Resort. If you’re staying at one of the Disney Resort hotels, you can also take advantage of a pre-arrival discount by purchasing your MagicBands through your reservation.
    Keep in mind that whatever option you choose, you will need to use it throughout your theme park days to access your theme park tickets, Lightning Lane reservations, and Disney PhotoPass account. I've used all three of these methods and they all work great. In fact, you can even choose to use multiple methods during your trip if you want to have a backup. Since you'll need them throughout the day, I like using either Disney MobileMagic to put my tickets on my Apple Watch or MagicBands so I can access my entitlements with the touch of my wrist!

    Let us know if we can help you again as you continue planning. T-T-F-N, ta ta for now!

thumbnail image for Crystal

Meet the Panelist: Crystal, Colorado

Hi! I’m Crystal and I’m a wife and mommy to three little Mouseketeers. My husband and I have been enjoying Disney Parks since before we were married, and now we take our children to see Mickey and the gang as often as we can, while  managing my oldest son's food allergies. Planning is key for my family to ensure that everyone has a safe and fun trip to our favorite place and it can be just as exciting as the trip itself. I can’t wait to help you plan your next adventure there, too! Learn More About Crystal

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