Mickey at Disney's Hollywood Studios
  • On Oct 30, 2021
    Tina from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am traveling with a special needs child. The last time we went we would scan his band to hold his place for a ride and then come back at the designated time. How will Disney World help him enjoy his experience, now?

    Howdy Tina!

    Welcome to planDisney!  Thank you for sharing your question with us!  I have some excellent news for you!

    Mickey and his pals have thought about everything to ensure that most guests can enjoy a vacation to “The Most Magical Place on Earth” and make unforgettable memories!  It looks like your Mouseketeer has used the Disability Access Service on past visits to the Walt Disney World Resort!  I have great news for you!  The Walt Disney World Resort is still offering this fantastic service, and with Disney’s Genie Service, it is even easier now!  You can register for this service at the theme parks entrances, or you can pre-register via video call up until two days before your first theme park visit!  Once you are registered and in the theme park, open up your My Disney Experience mobile app and click on the bottom of the page for more options!  After clicking for more options, you will see the Disability Access Service button.  This option will allow you to make return time from your smartphone!  The days of going from attraction to attraction are over now that we have Disney’s Genie Service!  If you would prefer to go from attraction to attraction, you can still obtain return times in this manner!  I have placed several links in the text above so that you can find the “Request a Live Video Chat,” view details about the Disability Access Service, and the benefits of Disney’s Genie Service!

    As you continue to plan your visit to Neverland, check the Disney Parks Blog!  If you have any more questions about the Disability Access Service or any other planning questions, please return to planDisney, Tina!  We look forward to helping you plan the most unforgettable vacation to the Walt Disney World Resort soon!

    See Ya Real Soon,
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Meet the Panelist: Tamela, Alabama

Howdy, y'all! I'm Tamela from Alabama and Walt Disney World has been my home away from home for over 40 years. My husband and our two sons love our Walt Disney World vacations and we love helping others with theirs. I have experienced the Walt Disney World resort as a child, teen, single adult, couple with and without babies, and beyond! I love to help plan multi-generational and large group vacations. I look forward to helping you plan your next Walt Disney World vacation. Learn More About Tamela

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