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  • On May 30, 2024
    Beverley from Wales Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we are traveling in October from the UK. My son qualified for DAS last year and we will apply again due to his heart condition, I was just checking if we can do the online chat from the UK again. It doesn't state that you can't do it. Thanks

    Hi Beverley!
    Welcome to planDisney.

    It's always a pleasure to assist my fellow guests from the UK, and with the recent changes to the Disability Access Service (DAS) I am happy to clarify some of these for you.

    Every guest who wishes to register for DAS is required to have a video chat with the DAS team up to 30 days in advance of their visit.  For guests from the UK, this video chat cannot be done from the UK so can only take place once you arrive in the United States.  Once you are there, please use this link to speak with a Cast Member (this will only work in the US, and you'll need to scroll down the page to find the link for a video chat). 

    When you are at the parks, you may use your own mobile device to have this video call, but you might be more comfortable connecting from your Resort hotel room.  You can also visit any Guest Relations at the parks where you'll find help with linking to the video chat. You can do this on the first day of your visit, or any day that suits you, in order to get everything organised for your stay.

    I hope this explains what you need to do, but please come back and visit us again if you have any further questions - you can also send me a direct question if you wish.  We will be very happy to help you plan your magical holiday to Walt Disney World.  Remember to keep your eye on the Disney Parks Blog for all the latest official news about events that may be happening during your stay.

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Meet the Panelist: Sue, United Kingdom

Hi, I'm Sue from England, and am very proud to be a member of planDisney since 2012.  Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Sue

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