• On Sep 29, 2013
    Michael from Warwickshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, we are traveling to Florida in february 2014, with my 6 year old who has down syndrome. Please can you let us know if we will be able to get assistance and will not have to stand in the main queues, I heard the rules are changing re special needs?

    Hi Michael!

    Having a son with special needs, I completely understand your concerns. The new Disability Access Service (DAS) Card will officially replace the Guess Assistance Card on October 9th, 2013. If your son has difficulty waiting in line, you can reduce your wait time by using Disney FASTPASS Service, Disney FastPass+ Service or with a DAS. You can obtain a DAS by visiting Guest Relations when you visit the first theme park of your trip. You will not be required to bring any medical documentation regarding his condition but your son will need to be present to obtain the DAS to have his photo taken for the card so be prepared for this to take a few minutes.

    Once you obtain a DAS, you can go to an attraction and see a Cast Member to get a return time to enter the FASTPASS or other alternate entrance if necessary. Your son will not need to be present to get a return time for attractions. The DAS differs from a FASTPASS in that there is no window return time so there is no pressure to make it back to that attraction within a certain time frame. You can only obtain a return time for one attraction at a time but you can go and get another return time for a different attraction once you've finish one. Keep in mind that there may be some changes along the way for the new DAS system before your trip.

    Disney World is a great place to visit for Guests with special needs including those with Cognitive Disabilities. Disney has put together A Resource for Guests with Cognitive Disabilities including Autism Spectrum Disorder (ASD) which you can find on the above link. It will give you a lot of things you can do before and during your trip to help it go as smoothly as possible.

    Please feel free to visit again with all of your questions. We're hEAR for you!

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.