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  • On Aug 6, 2023
    Claudia from Select a State Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I am traveling to Disney World soon from outside the U.S. but my parents are arriving a day before. They want to wait for me in the park the day I arrive. Can I help them booking Genie + for them from outside U.S?

    Hi there, Claudia!

    Thanks so much for stopping by with your Walt Disney World Resort vacation planning question. You're as welcome as can be here at planDisney! It's wonderful to hear that you're planning a family trip to The Most Magical Place on Earth. I'm happy to help you and your family members prepare for an unforgettable Walt Disney World Resort vacation!

    It sounds like you're hoping to assist your parents with their Disney Genie+ service purchase and selections from outside the U.S. because they arrive at the Walt Disney World Resort ahead of you. Disney Genie+ service is a great way for Guests to maximize their time in the Walt Disney World Resort theme parks while minimizing time in attraction queues by using Lightning Lane entrances. This helpful service is available through the My Disney Experience mobile app. Claudia, I chatted with a few friendly Cast Members who indicated that, although Guests may be able to download and access the My Disney Experience mobile app from outside the U.S., they may experience difficulties when attempting to purchase and make Disney Genie+ service selections if their devices do not have local IP addresses.

    Claudia, I encourage you to introduce your parents to the steps to purchase and utilize Disney Genie+ service ahead of your vacation so that they might be comfortable with completing this process on their own. The Disney Genie+ service information page on the Walt Disney World Resort website lists these steps in detail. There, you'll also find several helpful "How To" videos to guide you through making Lightning Lane entry selections and utilizing Disney Genie+ service in the My Disney Experience mobile app! If your parents run into any difficulties once in the theme park, they are welcome to visit any of the Guest Experience Team locations (usually under blue umbrellas) located throughout the theme park for assistance.

    I hope you've found this information helpful, Claudia. I'm wishing you and your family a magical and memorable Walt Disney World Resort vacation! If you have any additional planning questions, please feel free to stop back by planDisney again anytime. We're all ears!

    See ya real soon,

    Lauren
thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks, sips, and sweets! For my family, it's a mix of both new and nostalgic that keeps us returning to Walt Disney World Resort year after year. Throughout my life, I've been fortunate to experience many unforgettable moments at Disney destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

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