Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Sep 6, 2023
    Amy from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My travel agent bought memory maker for 2 of our guests and we only need one. Can I return it? We travel in 3 weeks

    Why hello there Amy and welcome to planDisney!

    I hope you're getting really excited about your upcoming Walt Disney World Resort visit; you'll be coming just in time for some really exciting new offerings from being able to meet Mirabel at Magic Kingdom Park to the opening of the much-anticipated Journey of Water, Inspired by Moana in EPCOT. These are the kinds of moments that make Memory Maker well worth purchasing in advance, especially when my husband and I discovered that we really only needed to purchase one between the two of us.

    In terms of whether you'll be able to return this purchase, the official Disney PhotoPass Terms & Conditions at Walt Disney World Resort currently state the following:

    "Memory Maker is non-refundable (except if purchased as part of a Disney Resort Hotel package) and non-transferable. When purchased as part of a Disney Resort Hotel package, Memory Maker is subject to the cancellation and refund policies of the Disney Resort Hotel package."

    I took the opportunity to confirm with the Guest Relations Cast Members but since we can't tell from your question whether this was purchased as part of a Disney Resort Hotel package, this may have to be a conversation you'll need to have directly with your travel agent regarding what they may be able to do for you in this instance. We highly value our travel agent for their familiarity with Walt Disney World Resort policies and being able to resolve any hiccups along the way, so I hope yours can be just as helpful!

    One of the ways that we have definitely made the most of our Memory Maker investment was by booking a Capture Your Moment photo session in the Theme Parks, which gave us nearly instant access to download and share hundreds of photos taken by our photographer once we had finished our sessions! I hope it works out for you all in the end, and don't hesitate to come back to planDisney again for any more advice ahead of your next Disney adventure.

    Here's hoping your upcoming stay will be picture perfect either way!

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Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

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