• On Feb 25, 2018
    Kathleen from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I track my Magic Band?

    Hi Kathleen,

    Welcome to the Disney Parks Moms Panel! It sounds as if your MagicBands are on the way. This is truly an exciting time!

    When your MagicBands ship, you should receive a notice in My Disney Experience. That notice will include a tracking number. When I checked My Disney Experience account, the notices I have received say "Good news - your MagicBand package is on the way! Your package is being sent via U.S. MAIL PARCEL POST and your tracking number is..."

    We had a set of MagicBands that never did get to our house before our trip. I called to speak to a cast member who helped me locate them. Unfortunately, they could not be recovered in time to be re-shipped to our house, but we did receive our customized MagicBands at our resort hotel when we checked-in. I also just called to speak to a cast member in Website support (407-939-4357) who indicated that you should be able to track them by clicking on the tracking number in My Disney Experience or using that tracking number online with the U.S. Postal Service.

    If you misplace a MagicBand while on vacation, check with a cast member at the Front Desk. When we have misplaced them in the past, they have always been turned in at some point. On one visit, I lost my Star Wars MagicBand. It was turned in a day after we departed. A cast member at the resort shipped it to our home and I was so happy! While still at the resort, a cast member at the front desk gave me another MagicBand to use. Now, I always take an extra MagicBand for everyone just in case someone loses one. I usually take ones we have used in the past 18 months to be sure they still work. If you check My Disney Experience, MagicBands and Cards, you will see a list of all of your MagicBands that you have linked in My Disney Experience. The system will also indicate whether they are active.

    Kathleen, I hope your happy MagicBand package arrives soon!

    Magic, memories and Minnie Mouse hugs,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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