resort polynesian castle monorail
  • On Feb 27, 2022
    Shawnta from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have a total of 6 people in our party. I was able to get genie+ for 4 out of the 6 but now I cannot add it to tickets for the remaining 2. Is something wrong with Genie+ or could it be sold out?

    Hi there Shawnta - welcome to planDisney!

    It's always great to hEAR from a fellow Ohioan! Just like you, I'm excited to escape our still chilly weather for some Florida sunshine this month. I'm so excited for you to visit - the Walt Disney World 50th Anniversary Celebration is in full swing with exciting new attractions, entertainment, treats, and so much more. Get ready to make magical memories!

    The new Disney Genie+ Service is a great way to maximize your time in the Theme Parks to ensure you have all the magical experiences on your wish list! There are several ways to purchase Genie+, including adding it when purchasing your tickets, however, doing so requires you to purchase Genie+ for all days of your park tickets for all Guests. If you are only interested in using Genie+ on some days of a multi-day ticket, only for some but not all Guests in your party, or if you have an annual pass or existing theme park ticket that can't be modified to add Genie+ in advance, it's super easy to add Genie+ on the day you intend to use it!

    Currently, Genie+ is available to all Guests and thus can't be "sold out" so my guess is that you may have a mix of tickets, and based on how some were purchased, not all are able to be modified to add Genie+ in advance.

    In my opinion, purchasing Genie+ each day is the way to go regardless - there are no savings for purchasing Genie+ in advance, and you may decide that you don't need it on some days, so purchasing it each day can help with budgeting, on top of being quick and convenient!

    Simply open the My Disney Experience Mobile App any time after 12:00 a.m. (midnight) on the day you wish to use Genie+. Tap on My Day on the home screen, or by clicking the menu icon in the lower right corner (three horizontal lines, sometimes called a sandwich or stack menu icon), and then tapping on My Genie Day. Scroll down and tap the purple bar that says Get Disney Genie+ for Today. You'll be able to add anyone who is linked to your Friends & Family List. Once that's done, starting at 7 a.m. you can make your first Genie+ Lightning Lane selection for everyone with Genie+ in your party!

    I hope this helps your planning for your trip in a couple of weeks. Please let me know if any other questions pop up that I can help with!

    Ryan J.
thumbnail image for Ryan

Meet the Panelist: Ryan, Ohio

Hi, everyone! I’m Ryan from Ohio and am so happy that you’re here! By day (and most nights and weekends), I'm a business professor mentoring the next generation of leaders. In my free time I love outdoor activities and traveling with my family and friends, scarfing down ice cream, and, of course, all things Disney! I can’t wait to help your crew plan a magical Walt Disney World Resort vacation! Learn More About Ryan

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.