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  • On Apr 22, 2021
    Emily from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We took pictures in magic kingdom before the park closed, it was around 8:30. We got them on our photo pass only to see that they were not us but the family who was before us. Where or how do we get our pictures?

    Hi Emily!

    Thanks for stopping by planDisney with your question!

    I'm happy to hear you took advantage of Walt Disney World Resort's magical PhotoPass service on your recent visit to Magic Kingdom Park. I'm so sorry to hear you didn't receive one of your photos!

    No need to worry, you can contact the Disney PhotoPass Guest Support Team by calling (407) 560-4300, and they can help locate that special memory for you! The Support Team is available from Mon-Sun, 9am-9pm EST. First, make sure that all of the MagicBands or cards that you may have used at Disney PhotoPass locations are linked to your My Disney Experience account. If you have trouble reaching the Support Team by phone, you can also e-mail them at DisneyPhotoPass_Support@DisneyWorld.com . Make sure to have the following information available: Date, approximate time the photo was taken, number of people in the photo, and a description of what you were wearing. Hopefully the Support Team can quickly locate your photo and link it to your My Disney Experience account for you.

    I hope this helps, and you're soon able to enjoy ALL of the magical memories from your Disney vacation. Make sure to check out all of the Personalized Products you can create from your PhotoPass photos!

    Thanks again for visiting planDisney!
    Diane W. 
thumbnail image for Diane

Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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