Greetings, Natalie, and welcome to planDisney! I hope you had a wonderful visit to the Disneyland Resort. I'm happy to provide some ideas to help you locate your photo.
In the
Disneyland mobile app, it seems like you already know to tap on the icon at the bottom with the three horizontal lines (≡), and then tap "Link Photos" from the options on the following screen. The area to enter an eight-digit attraction ID is for
photos taken while on certain attractions, such as Space Mountain and Guardians of the Galaxy. At the exit of those attractions, your photo will show on a screen, and you can enter the code to tie it to your MyDisney account in the app.
Disney PhotoPass photos are a little different. When taking your photo just inside the main entrance of Disneyland, the photographer might have given you a card with a QR code, scanned the photo code from your app, or scanned your PhotoPass ID. Or, you might have tapped your
MagicBand+. Do you remember doing any of these when the photo was taken? If you received a card and still have it, go back to the app and return to that same area where you saw the option to link attraction photos. From there, tap the "Link PhotoPass Card" button and scan the code on the back of the card. You can also do this on the
PhotoPass page of the website.
It's also possible that someone else in your party received the card or scanned their app. In that case, I recommend checking with them to see if they can grab the photo for you.
If you believe your photos are missing, you can complete the
Lost Disney PhotoPass Form and provide as much information as you can for the Cast Members to try to locate your photos. It will ask for information such as the date and approximate time the photo was taken, as well as a description of the group in the photo. There is no guarantee that they will be able to recover the photos, but it's worth a try. I suggest doing that as soon as possible.
You can use the photos in your MyDisney account to
create personalized products, including magnets, mugs, wall art, calendars, and more. Once you get your photos all settled, take a look at some of the options! That way, you can add a little magic to your home or office space, or create gifts for friends and family.
Natalie, I'll wish upon a star that you'll be able to locate the photo you are searching for. If you think of any other questions, please reach out. We're always happy to help here at planDisney!
Your pal,
Kriss